I had to share this commercial from the American firm Kmart. Getting across the service proposition can be the hardest part for a business. How do you make it memorable? How do you make clear your point of difference? Or even just tell them you offer a service. Kmart launched the “Ship My Pants” Video 2 weeks ago on You Tube and on American Tv. In those two weeks it has had over 15 million views.
Kmart’s Video explains a simple concept – “Can’t find it in store, ask a sales assistant and we’ll post it to you with free delivery” The order in store service is perhaps common in the UK, but not many customers would necessarily realise or ask for it.
Kmart succeed with the catchy phrase “Ship my Pants”, slightly risky and it has provoked a few complaints in the comments, but I have never seen a “Delivery / Service” message go so viral before!
A detailed post from SEOMOZ listing 15 areas of a page that can be optimisied for SEO.
10 htaccess Hacks Every SEO Should Know http://bit.ly/IlcR74 nice bit of technical SEO to learn and reference
A bit technical but a set of htaccess rules.
C&A Brazil puts Facebook likes on store hangers to push Mother’s Day collection http://wp.me/p1mP6n-Ha
(The video has English Subtitles if you switch them on) – I thought this was a really innovative cross channel way of shopping. Hangers on some products in C&A Brazil have like buttons on them. (Surely a little too similar to the facebook like button). Instore customers can click the like on the hangers, and this helps customers online know what’s hot.
Of course this wouldn’t substitute a good product description or reviews which go into detail about a product, but it’s something different which could get customers talking.
Google have announced 53 search changes for April, this ranges from adding Formula One rankings into results (try Searching Sebastian Vettel) to more serious algorithm related updates. Here are some that stood out for me.
More domain diversity. [launch codename "Horde", project codename "Domain Crowding"] Sometimes search returns too many results from the same domain. This change helps surface content from a more diverse set of domains. This could be an interesting change, often in search results, particularly branded ones, the same domain can take as many as the top 5 results. Now if they are that brand is this a good thing or bad thing? But could be good to give more choice.
More text from the beginning of the page in snippets. [launch codename "solar", project codename "Snippets"] This change makes it more likely we’ll show text from the beginning of a page in snippets when that text is particularly relevant. I think I have noticed this myself recently, google seems to be favouring the on page text to show in the snippet rather than the meta description
Better query interpretation. This launch helps us better interpret the likely intention of your search query as suggested by your last few searches. This is interesting just to highlight the fact that searches are personalised, two people searching for the same thing could see different results based on their previous searches.
Keyword stuffing classifier improvement. [project codename "Spam"] We have classifiers designed to detect when a website is keyword stuffing. This change made the keyword stuffing classifier better. You’ve heard it before, but provide rich content, google is tracking down on any sort of poor content or keyword stuffing.
It’s been another busy week in the world of Search Engine Optimisation, the recent changes Google has been making now have a codename “Google Penguin” the successor to “Google Panda”. Personally I was hoping for Google Pterodactyl but it wasn’t to be!
This is a round up of the main stories of the week as they happened from my tweets @charlesbarsley
Starting the week with an interesting article from searchengineland about breadcrumbs. Breadcrumbs are not only used on your site to help navigate users but google can also pick up breadcrumbs and use them in place of the url in search results. This post gives an example of a site which has inserted “5 Star Rated” into the breadcrumbs which gives the impression that Google is rating this result! This is clearly an abuse of Rich Snippets and google has released a rich snippets spam reporting tool for this purpose. But who decides where the line is? I am sure we will see other creative uses of Rich Snippets.
Every few days Google posts a new Webmasters video, this one embedded above was a great video which basically answered the question how does google search work. A must watch for anyone who asks you “how do we get to number 1!”
Currys, PC World & Dixons websites down all day… Due to Roadworks!!! Unbelivable. http://bit.ly/JARfEv
A few times a year there is a story of a big name website going down, this time it was the turn of the Curry’s group. I’ve read 3 different stories of this, and each has a different reason as to why they went down. From DDOS attacks, too much traffic, to a digger going through the fibre optic cable which serves their data centre. Whatever the case it is a reminder of the need to have a disaster recovery plan.
On Tuesday Google Drive was officially released, those of us who already use Google Docs will see it upgraded to a drive next time you sign in and there is downloadable software for for phones, PC’s etc.
Google Drive is basically Dropbox, but with 5 gigs of free data space. This type of service is phenomonally useful, to have a drive / briefcase of files which you can access anywhere. I’m not sure at the moment if I can see myself moving off of dropbox though, I have it set up how I want and am happy with it, though if you are Dropbox, you have to worry when Google copies your service!
Also today Google announced on their webmasters blog the official details of Google Penguin. In this post Google stated the benefits of SEO and that it is useful to help search engines identify and read content. It went on to clarify what types of SEO are not acceptable and there are no suprises here. Google wants to see high quality rich content.
Google have been busy, aswell as Google Penguin and Google Drive they announced this week a update to webmaster tools. Google have removed several rarely used or antiquated features.
And now a little light relief, my cousin shared this on Facebook and I just had to repost. This is EXACTLY how I use facebook. I refuse to share every little thing I read or do, so as soon as a request to sign up to an app appears I just google it!!!
If you’re moving your content from an old website to a new website, this post has lots of good info: http://goo.gl/p8z7z
Another hugely useful post on the Google Webmasters blog. How to move your website to a different domain. Ever considered moving from a .co.uk to a .com or can finally afford the domain name you really wanted? Google tells you how to manage the move process.
Searchmetrics post details some early analysis of the winners and losers of the Google Penguin update. I don’t think there are any real suprises but Digg makes a big headline, but at the end of the day they are just a content aggregator, I go to digg to discover content, I don’t expect to google something specific and be sent to digg to send me on somewhere else!
Econsultancy asks the experts how rel=author will affect SEO. There are several different views. In my opinion initially it will increase CTR (Click Thru Rate) as in some sectors few people are using Rel=Author so this makes your content stand out from the rest of the results.
Longer Term I wouldn’t be surprised to see it have some affect on rankings
Type Zerg Rush into Google – My top score 51 #fridayfun.
How many working hours were lost in the world on Friday because Google added an Easter Egg game? Type Zerg Rush into google and you have to prevent the google page being destroyed by the invaders, but be careful, they attack from all direction! What’s your offices top score, mine was a measly 58!
There are many people who claim to be able to explain how Google works or other search engines for that matter, but who better than Matt Cutts, Google’s own head of WebSpam.
Google runs a Youtube channel called GoogleWebmasterHelp where they post useful how to’s and answer webmasters questions. Today’s video entitled “How Does Google Search Work?” is a great introduction to search engine basics in just 7 minutes 45 seconds.
Matt Cutts talks first of the way in which google crawls websites, how it tracks the keywords on each page, and the secret sauce that ranks them – A combination of Relevancy, Reputation, Page Rank and oh 200 different ranking signals!
And if you really want to study this carefully! Here’s the transcript!
Hi Matt, could you please explain how Google’s ranking and website evaluation process works starting with the crawling and analysis of a site, crawling time lines, frequencies, priorities, indexing and filtering processes within the databases, et cetera?
OK. So that’s basically just like, tell me everything about Google. Right? That’s a really expansive question. It covers a lot of different ground. And in fact, I have given orientation lectures to engineers when they come in. And I can talk for an hour about all those different topics, and even talk for an hour about a very small subset of those topics. So let me talk for a while and see how much of a feel I can give you for how the Google infrastructure works, how it all fits together, how our crawling and indexing and serving pipeline works.
Let’s dive right in. So there’s three things that you really want to do well if you want to be the world’s best search engine. You want to crawl the web comprehensively and deeply. You want to index those pages. And then you want to rank or serve those pages and return the most relevant ones first. Crawling is actually more difficult than you might think. Whenever Google started, whenever I joined back in2000, we didn’t manage to crawl the web for something like three or four months. And we had to have a war room. But a good way to think about the mental model is we basically take page rank as the primary determinant. And the more page rank you have– that is, the more people who link to you and the more reputable those people are– the more likely it is we’re going to discover your page relatively early in the crawl. In fact, you could imagine crawling in strict page rank order, and you’d get the CNNs of the world and The New York Times of the world and really very high page rank sites. And if you think about how things used to be, we used to crawl for 30 days. So we’d crawl for several weeks. And then we would index for about a week. And then we would push that data out. And that would take about a week. And so that was what the Google dance was. Sometimes you’d hit one data center that had old data. And sometimes you’d hit a data center that had new data.
Now there’s various interesting tricks that you can do. For example, after you’ve crawled for 30 days, you can imagine recrawling the high page rank guys so you can see if there’s anything new or important that’s hit on the CNN home page. But for the most part, this is not fantastic. Right? Because if you’re trying to crawl the web and it takes you 30 days, you’re going to be out-of-date. So eventually, in 2003, I believe, we switched as part of an update called Update Fritz to crawling a fairly interesting significant chunk of the web every day. And so if you imagine breaking the web into a certain number of segments, you could imagine crawling that part of the web and refreshing it every night. And so at any given point, your main base index would only be so out of date. Because then you’d loop back around and you’d refresh that. And that works very, very well. Instead of waiting for everything to finish, you’re incrementally updating your index. And we’ve gotten even better over time. So at this point, we can get very, very fresh. Any time we see updates, we can usually find them very quickly. And in the old days, you would have not just a main or a base index, but you could have what were called supplemental results, or the supplemental index. And that was something that we wouldn’t crawl and refresh quite as often. But it was a lot more documents. And so you could almost imagine having really fresh content, a layer of our main index, and then more documents that are not refreshed quite as often, but there’s a lot more of them. So that’s just a little bit about the crawl and how to crawl comprehensively.
What you do then is you pass things around. And you basically say, OK, I have crawled a large fraction of the web. And within that web you have, for example, one document. And indexing is basically taking things in word order. Well, let’s just work through an example. Suppose you say Katy Perry. In a document, Katy Perry appears right next to each other. But what you want in an index is which documents does the word Katy appear in, and which documents does the word Perry appear in? So you might say Katy appears in documents 1, and 2, and 89,and 555, and 789.And Perry might appear in documents number 2, and 8, and73, and 555, and 1,000.And so the whole process of doing the index is reversing ,so that instead of having the documents in word order, you have the words, and they have it in document order. So it’s, OK, these are all the documents that a word appears in. Now when someone comes to Google and they type in Katy Perry, you want to say, OK, what documents might match Katy Perry? Well, document one has Katy, but it doesn’t have Perry. So it’s out. Document number two has both Katy and Perry, so that’s a possibility. Document eight has Perry but not Katy.89 and 73 are out because they don’t have the right combination of words.555 has both Katy and Perry. And then these two are also out. And so when someone comes to Google and they type in Chicken Little, Britney Spears, Matt Cutts, Katy Perry, whatever it is, we find the documents that we believe have those words, either on the page or maybe in backlinks, in anchor text pointing to that document.
Once you’ve done what’s called document selection, you try to figure out, how should you rank those? And that’s really tricky. We use page rank as well as over 200 other factors in our rankings to try to say, OK, maybe this document is really authoritative. It has a lot of reputation because it has a lot of page rank. But it only has the word Perry once. And it just happens to have the word Katy somewhere else on the page. Whereas here is a document that has the word Katy and Perry right next to each other, so there’s proximity. And it’s got a lot of reputation. It’s got a lot of links pointing to it. So we try to balance that off. You want to find reputable documents that are also about what the user typed in. And that’s kind of the secret sauce, trying to figure out a way to combine those 200 different ranking signals in order to find the most relevant document.
So at any given time, hundreds of millions of times a day, someone comes to Google .We try to find the closest data center to them .They type in something like Katy Perry. We send that query out to hundreds of different machines all at once, which look through their little tiny fraction of the web that we’ve indexed. And we find, OK, these are the documents that we think best match. All those machines return their matches. And we say, OK, what’s the creme de la creme? What’s the needle in the haystack? What’s the best page that matches this query across our entire index? And then we take that page and we try to show it with a useful snippet. So you show the key words in the context of the document. And you get it all back in under half a second.
So that’s probably about as long as we can go on without straining YouTube. But that just gives you a little bit of a feel about how the crawling system works, how we index documents, how things get returned in under half a second through that massive parallelisation. I hope that helps. And if you want to know more, there’s a whole bunch of articles and academic papers about Google, and page rank, and how Google works. But you can also apply to–there’s jobs@google.com, I think, or google.com/jobs, if you’re interested in learning a lot more about how search engines work. OK. Thanks very much.
This week has been a long week in the world of Search Engine Optimisation, with Google updates, sites being dropped, over optimisation or a Google Algorithm error. Below are the stories that stood out for me. This is a round up of my tweets @charlesbarsley, follow me and get my tweets and retweets live!
Branded3 wrote this post highlighting the changes to Googles algorithm, specifically that google are now targeting tactics some sites use rather than specific types of sites. The post specifically details the “google unnatural link notices”, what happens if you get one, and touches on what you should do.
Later that day an official post on the Google Webmasters Blog, not about unnatural links, but about Rich Snippets. I’m really excited about the future possibilities for Rich Snippets and looking forward to the opportunity to experiment. Google have extended their use of Rich Snippets, rolling out Product snippets globally, previously this was limited to just a limited set of locales. Also Google have improved their Rich Snippets testing tool, previously to test snippets you needed to enter a URL, now you can paste in raw HTML code, so you can test before you put code live.
Across Tuesday & Wednesday webmasters noticed significant changes in rankings of many sites including some previously page one sites being delisted. Many assumed this was the result of unnatural link warnings, and google was now updating the algorithm to take link building practices into account.
Hobo wrote this great common sense article detailing the difference between good and bad techniques and what you could do if you feel you have been affected.
19th April WOW! Google deindexed a ton of sites, sending people into a frenzy over algo changes. Turns out, it was all an accident http://bit.ly/I74e0c
An a day later we wake up and discover it was all a dream… well not quite, though Matt Cutts posted on his Google +
I saw a recent post where several sites were asking about their search rankings. The short explanation is that it turns out that our classifier for parked domains was reading from a couple files which mistakenly were empty. As a result, we classified some sites as parked when they weren’t.
I apologize for this; it looks like the issue is fixed now, and we’ll look into how to prevent this from happening again.
So is everything back to normal? Some Webmasters have reported they have now bounced back. But others don’t believe the parked domains was the only thing google changed and still are experiencing unusual rankings. This whole situation has also sparked a debate of whether Negative SEO works. Rather than using good practices to boost your site, if you used spammy link building methods on competitors sites would they drop in the rankings. The jury is still out, but one things certain, I wouldn’t like to be google! If they punish sites who use unnatural link building practices then they are encouraging Black Hat SEO, but if they don’t punish these sites they could still have poor sites high in the rankings. Is there a compromise they could reach and just ignore negative links.
A nice read to finish the week, a write up from Search Laboratory of the inaugural IonSearch Marketing Conference. With the whole conference condensed into a set of key takeaway bullet points. Everyone will take something away from this.